Returns Redesign

We will gladly accept unworn, unwashed, unaltered, or unused merchandise in a sellable condition for a full refund (for the items) within 30 days from your purchase date.
Swimwear can only be returned if the hygiene seal has not been removed.

US Returns:

  • Select the items you would like to return.
  • Drop off your items within 30 days from purchase date at one of the nearest return bar locations or at the post office.
  • Use the QR-code to scan your return when dropping it off at the return bar or use a return label if you return at the post office.

US Refund Options:

We'll issue your refund to the original payment method, once your original items have been returned to us. Please allow 3 processing days for your refund to appear back in your account. We will deduct $4.90 from your refund amount whether you opt for one of our return bar locations or print a return label.

US Exchanges:

Feel free to opt for our exchange option where you can easily select your item in a new size. As soon as you have sent us your old item/s, we will go ahead and send out your exchange order. Exchanges are free of charge, but will be limited to one exchange per customer.

International Returns:

  • Securely pack items. If available, please use the original packaging.
  • Print a return note and place it inside your package.
  • Take your package to your local post office (AusPost/DHL/Royal Mail/Canada Post/etc), purchase the return label and send it back to the address provided on the return note.
  • Be sure to request a trackable return so we can keep track of your package.

International Refund Options:

Once we have received your return, it can take 5-10 business days for us to process it before issuing a refund. Please remember that we don’t issue a refund for the shipping cost of your original package or your return package.

International Exchanges:

We don’t offer direct exchanges for international customers. Please process your return through the link provided above and create a new order with the exchange items.

For more information on our refund policy, click HERE

FAQ

Can I Return Sale Items?
Yes! We accept both full price and sale items.
Can I Return Swimwear?
Swimwear can only be returned if the hygiene seal has not been removed.
My Return Has Been Processed For The Incorrect Amount
All returns are processed for the total price of the items after any discount codes, have been applied. If you have further questions, please reach out to us at HELLO@EDIKTED.COM
How long does the return take?
Refunds are made once your return was approved. We are doing everything we can to have refunds processed within 7 business days.
Do I have to use the original packaging to make a return?
If you don't still have access to the original bag your clothes arrived in, no need to fuss over the packaging! Feel free to bring your clothes without any packaging to one of our nearest return bars. One of our returnista’s will pack your items for you, on the spot, and in a sustainable bag for an overall more environmentally friendly return.
Do you return the shipping charge?
We do not refund delivery charges on any orders.
Does it cost money for me to return (US?)
For all US returns through our portal, we will deduct $4.9 from your refund amount whether you opt for one of our return bar locations or print a return label.
Does it cost money for me to exchange (US?)
For all US exchanges through our portal, they are completely free of charge, but will be limited to one exchange per customer.
Where's my refund?
Your refund will be issued the moment we approve your return. Once your refund is issued, it can take up to 3 business days for the refund to appear back in your bank account. Once we issue the refund, we will notify you via email.
Can I exchange an item?
You can always exchange an item within 30 days from your purchase date. For more information on exchanges click here.
When Will I Receive My Exchange Order?
If you've chosen an exchange, your new order will be processed once your exchange has been approved. Once your new package has been processed, you'll be notified via email!
Is Stock Reserved For Me If I Submit An Exchange?
Unfortunately, it's not. Therefore it is super important for you to send your return back to us ASAP from the time you submit your return. Once your return has been approved, your new selections will be sent out. If the item/s chosen is no longer in stock, you will be refunded back to your original payment method.
Can I Change The Type Of Return I Requested?
Unfortunately, once the return has been selected, we can no longer change the method chosen.
How long does a return take for international customers?
Once we have received and approved your return, it can take 5-10 businesss days for us to process your return before issuing your refund.
Can I make a direct exchange as an international customer?
We do not offer direct exchanges for international customers. For more information how to exchange click here.
How Can I Receive A Return Label If I Am Outside The Us?
You can create your return label Here. International customers are required to cover their return postage with the post office directly.
As An International Customer, Do I Pay For My Own Return Postage?
Yes, Unfortunately we do not offer free return for International customers and you will be required to cover your return postage with the post office directly.
My original item was cheaper than my new exchange item. What do I do?
Don't worry, we will gladly price match your new item to reflect what you orignally paid. Please reach out to us at HELLO@EDIKTED.COM and we'll help out!