Securely pack items. If available, please use the original packaging.
Print a return note and place it inside your package.
Take your package to your local post office (AusPost/DHL/Royal Mail/Canada Post/etc), purchase the return label and send it back to the address provided on the return note.
Be sure to request a trackable return so we can keep track of your package.
Return must be submitted within 45 days from purchase date.
REFUND OPTIONS:
US:
We'll issue your refund to the original payment method, once your original items have been returned to us. Please allow 3 processing days for your refund to appear back in your account. We will deduct $4.90 from your refund amount whether you opt for one of our return bar locations or print a return label.
Outside US:
Once we have received your return, it can take 5-10 business days for us to process it before issuing a refund. Please remember that we don’t issue a refund for the shipping cost of your original package or your return package.
Exchange
US: Feel free to opt for our exchange option where you can easily select your item in a new size. As soon as you have sent us your old item/s, we will go ahead and send out your exchange order. Exchanges are free of charge, but will be limited to one exchange per customer. Please be aware that you are able to exchange only sizes, but not colors or one item on completely different item.
Outside US: We don’t offer direct exchanges for international customers. Please process your return through the link provided above and create a new order with the exchange items.
For more information on our refund policy, clickHERE
"Love the hoodie design and the quality is amazing!" — Lexxx K.
"Very nice quality sweatshirt." — Cheryl L.
Reviews
This was a 12th Birthday
"This was a 12th Birthday gift for our granddaughter. She had actually picked it out on your site with her Mom. It was still a surprise. She was very excited when she opened the gift and absolutely loved it, as we did. I'm sure she is still viewing your site. Paula"
— Paula R. (5/5)
Everything about this hoodie is
"Everything about this hoodie is perfectttt. Super soft, comfortable, fitting, and keeps me warm! The design is supperrrr cute and the look of the hoodie is perfect too."
— Brianna B. (5/5)
Purchased for my daughter, she
"Purchased for my daughter, she loves everything about the hoodie. Great fit, material and style."
— Karlisa J. (5/5)
Absolutely love this brand! especially
"Absolutely love this brand! especially this hoodie. Everything about this hoodie is perfect, comfortable, fitting, and keeps me warm!"
— Brianna B. (5/5)
Granddaughter is thrilled with her
"Granddaughter is thrilled with her new clothes. Fits great, quality construction and heavy wearable fabric."
— Tina A. (5/5)
Very nice! Cant wait to
"Very nice! Cant wait to buy matching pants so cuteee"
— Inayat U. (5/5)
So comfy and literally perfect
"So comfy and literally perfect size since I’m tall!"
— Maddie H. (5/5)
Bought this for my grandaughter's
"Bought this for my grandaughter's birthday. . . she was thrilled and it fit her perfect."
— Julie C. (5/5)
Super cute! Great fit! My
"Super cute! Great fit! My 12 year old loves it!"
— Nicole B. (5/5)
super cute, got so many
"super cute, got so many compliments but not super great for cold weather"