Returns & Exchanges
US Returns
- A valid proof of purchase or order number is required to process all returns and exchanges.
- You can always return items within 30 days from your purchase date, excluding items marked as “Final Sale” or other similar designation.
- We will only accept unworn, unwashed, unaltered, or unused merchandise in sellable condition, provided the original tags are still attached and match the order or invoice documents, for a refund or exchange.
- Swimwear can only be returned or exchanged if the hygiene seal is intact and has not been removed or broken.
- Please do not combine multiple orders in a single return, as this can complicate processing for our team. To ensure a smooth return process, please initiate separate returns for each order number.
- Items purchased in-store or online may also be returned to any Edikted retail store within the applicable return window, subject to the same eligibility requirements set forth herein.
- For eligible returns, customers may elect either a refund to the original form of payment or store credit, where permitted.
- Original shipping charges and any shipping protection fees are non-refundable, except where an item is determined to be damaged or defective
Global Returns
- We will only accept unworn, unwashed, unaltered, or unused merchandise in sellable condition, provided the original tags are still attached and match the order or invoice documents, for a refund or exchange.
- Swimwear can only be returned or exchanged if the hygiene seal has not been removed.
- Please do not combine multiple orders in a single return, as this can complicate processing for our team. To ensure a smooth return process, please initiate separate returns for each order number.
How to return?
- You can always return items within 45 days from your purchase date, excluding items marked as “Final Sale” or other similar designation. Start your return here: https://web.global-e.com/Returns/Portal/mZk9
- Enter your order number and email to begin.
- Choose the items you wish to return.
- Submit your inquiry and print out the return note.
- Pack your return items securely. If possible, use the original packaging.
- Take your package to your local post office. Purchase a return label and send it back to the address provided on the return note.
- Make sure to request a trackable return so we can monitor the whereabouts of your package.
- Save your receipt and tracking number until you receive your refund.
- Once we receive your returned items and we confirm it conforms to our return criteria, an email confirmation will be sent to you in due course and your refund will be processed. After your refund is issued, you will receive a notification via email. Please allow an additional three days for the refund to appear in your bank account.
* Customers returning from Canada have the option to return items using a prepaid return label for a fee of $7 CAD.
START RETURN
How to exchange?
Unfortunately, we don’t offer direct exchanges for international customers. Feel free to send back your return items and purchase the items you would like in exchange.
UK Returns
- We will only accept unworn, unwashed, unaltered, or unused merchandise in sellable condition, provided the original tags are still attached and match the order or invoice documents, for a refund or exchange.
- Swimwear can only be returned or exchanged if the hygiene seal is intact and has not been removed or broken.
- Please do not combine multiple orders in a single return, as this can complicate processing for our team. To ensure a smooth return process, please initiate separate returns for each order number.
How to return?
- You can always return items within 45 days from your purchase date, excluding items marked as “Final Sale” or other similar designation. Start your return here.
- Enter your order number and email to begin.
- Select the items you’d like to return.
- Print the return label and attach it to the outside of your package. If possible, use the original packaging.
- Drop off your package at your local post office to send it back to us.
- Save your receipt and tracking number until you receive your refund.
- Once your package arrives at our local hub and we confirm it conforms with our return criteria, an email confirmation will be sent to you in due course and your refund will be processed. After your refund is issued, you will receive a notification via email. Please allow an additional three days for the refund to appear in your bank account.
* Customers returning from the UK have the option to return items using a prepaid return label for a fee of £5.
Note: Returns from Ireland should follow the Global Returns process.
START RETURN
How much does it cost to return?
You can purchase a prepaid return label for £5.
How to exchange?
Unfortunately, we don’t offer direct exchanges for international customers. Feel free to send back your return items and purchase the items you would like in exchange.