Florentina Off Shoulder Sweater

• Sweater
• Off shoulder design
• Knit fabric
• Acrylic, Nylon
• Model wears size S
• Model height is 5'8
• Item care: Machine wash at maximum 30ºC, wash with similar colors, do not bleach, do not tumble dry, iron at a maximum of 110ºC, do not dry clean

🇺🇸 US RETURNS:

You may start your return HERE

• Select the items you would like to return.
• Drop off your items within 30 days from purchase date at one of the nearest return bar locations or at the post office.
• Use the QR-code to scan your return when dropping it off at the return bar or use a return label if you return at the post office.

🌎 OUTSIDE US RETURNS:

You may start your return HERE       

• Securely pack items. If available, please use the original packaging.
• Print a return note and place it inside your package.
• Take your package to your local post office (AusPost/DHL/Royal Mail/Canada Post/etc), purchase the return label and send it back to the address provided on the return note.
• Be sure to request a trackable return so we can keep track of your package.
• Return must be submitted within 45 days from purchase date.

REFUND OPTIONS:

US:

We'll issue your refund to the original payment method, once your original items have been returned to us. Please allow 3 processing days for your refund to appear back in your account. We will deduct $4.90 from your refund amount whether you opt for one of our return bar locations or print a return label.

Outside US:

Once we have received your return, it can take 5-10 business days for us to process it before issuing a refund. Please remember that we don’t issue a refund for the shipping cost of your original package or your return package.

Exchange

US: Feel free to opt for our exchange option where you can easily select your item in a new size. As soon as you have sent us your old item/s, we will go ahead and send out your exchange order. Exchanges are free of charge, but will be limited to one exchange per customer. Please be aware that you are able to exchange only sizes, but not colors or one item on completely different item.

Outside US: We don’t offer direct exchanges for international customers. Please process your return through the link provided above and create a new order with the exchange items.

For more information on our refund policy, clickHERE