Securely pack items. If available, please use the original packaging.
Print a return note and place it inside your package.
Take your package to your local post office (AusPost/DHL/Royal Mail/Canada Post/etc), purchase the return label and send it back to the address provided on the return note.
Be sure to request a trackable return so we can keep track of your package.
Return must be submitted within 45 days from purchase date.
REFUND OPTIONS:
US:
We'll issue your refund to the original payment method, once your original items have been returned to us. Please allow 3 processing days for your refund to appear back in your account. We will deduct $4.90 from your refund amount whether you opt for one of our return bar locations or print a return label.
Outside US:
Once we have received your return, it can take 5-10 business days for us to process it before issuing a refund. Please remember that we don’t issue a refund for the shipping cost of your original package or your return package.
Exchange
US: Feel free to opt for our exchange option where you can easily select your item in a new size. As soon as you have sent us your old item/s, we will go ahead and send out your exchange order. Exchanges are free of charge, but will be limited to one exchange per customer. Please be aware that you are able to exchange only sizes, but not colors or one item on completely different item.
Outside US: We don’t offer direct exchanges for international customers. Please process your return through the link provided above and create a new order with the exchange items.
For more information on our refund policy, clickHERE
"They have the perfect fit, the waistband rolls over nicely, and are super warm and cute!!" — Echo W.
"Great quality and perfect fit" — Rhonda P.
"Good quality , fits well , keeps me warm" — Tsering d.
Reviews
Great purchase!
"Bought this for my daughter and she loves it! She got a lot of compliments from her friends at school! The size is true to size. She usually wears an adult xs or small. We decided to get the small for an oversized fit."
— Dana S. (5/5)
Great quality fits true to
"Great quality fits true to size"
— Leah M. (5/5)
Good quality, nice thick soft
"Good quality, nice thick soft fabric, perfect fit and so cute."
— Katrina H. (5/5)
I am absolutely obsessedd with
"I am absolutely obsessedd with this set!!! It's so comfy thick cozy, but there's still breathing room!! I love the fit and the way it's oversized!! The pants are also really comfy!!"
— BAILA W. (5/5)
Daughter loves them!
"Daughter loves them!"
— Olive T. (5/5)
Super cute, good quality
"Super cute, good quality"
— Heather C. (5/5)
Gift for my grand daughter
"Gift for my grand daughter and she adores it!"
— Anne B. (5/5)
Perfect fit for the hoodie.
"Perfect fit for the hoodie. Material is great, soft and warm and comfortable"