Securely pack items. If available, please use the original packaging.
Print a return note and place it inside your package.
Take your package to your local post office (AusPost/DHL/Royal Mail/Canada Post/etc), purchase the return label and send it back to the address provided on the return note.
Be sure to request a trackable return so we can keep track of your package.
Return must be submitted within 45 days from purchase date.
REFUND OPTIONS:
US:
We'll issue your refund to the original payment method, once your original items have been returned to us. Please allow 3 processing days for your refund to appear back in your account. We will deduct $4.90 from your refund amount whether you opt for one of our return bar locations or print a return label.
Outside US:
Once we have received your return, it can take 5-10 business days for us to process it before issuing a refund. Please remember that we don’t issue a refund for the shipping cost of your original package or your return package.
Exchange
US: Feel free to opt for our exchange option where you can easily select your item in a new size. As soon as you have sent us your old item/s, we will go ahead and send out your exchange order. Exchanges are free of charge, but will be limited to one exchange per customer. Please be aware that you are able to exchange only sizes, but not colors or one item on completely different item.
Outside US: We don’t offer direct exchanges for international customers. Please process your return through the link provided above and create a new order with the exchange items.
For more information on our refund policy, clickHERE
"My first time ordering! I kept seeing this brand pop up on social medias. The material is really good & they fit true to size. I accidentally got the wrong size In one. After emailing with customer support Jessica was able to solve my problem & left me very satisfied with the outcome! I’ve been recommending this brand to friends & family members!"
— Ericka A. (5/5)
gorgeous fits perfectly and is
"gorgeous fits perfectly and is true to size it’s my favourite hoodie atm!"
— zara M. (5/5)
The set is very cute,
"The set is very cute, and soft and xs was the perfect size then so i didnt need to return it, even tho i usually wear S but the XS was big enough. Im really glad i bought it and im very happy with the purchase aslong with the hairclip:pink_heart:"
— Elina G. (5/5)
Good quality hoodie and sweatpants
"Good quality hoodie and sweatpants are really soft."
— Maud L. (5/5)
So comfy, I ordered a
"So comfy, I ordered a size L perfect fit"
— Mark P. (5/5)
Such a perfect fit and
"Such a perfect fit and colour, i love !!"
— urte i. (5/5)
i lovvvvvvvveeeeeeeeee it thanksssssssss
"i lovvvvvvvveeeeeeeeee it thanksssssssss"
— Nora s. (5/5)
Absolutely love this Hoodie! It’s
"Absolutely love this Hoodie! It’s super soft, cozy, and fits perfectly. I’ve already worn it so many times!"
— Dani R. (5/5)
Great I love the fit
"Great I love the fit after I sized up only because I like a more lose fit but that’s preference"