Securely pack items. If available, please use the original packaging.
Print a return note and place it inside your package.
Take your package to your local post office (AusPost/DHL/Royal Mail/Canada Post/etc), purchase the return label and send it back to the address provided on the return note.
Be sure to request a trackable return so we can keep track of your package.
Return must be submitted within 60 days from purchase date.
REFUND OPTIONS:
US:
We'll issue your refund to the original payment method, once your original items have been returned to us. Please allow 3 processing days for your refund to appear back in your account. We will deduct $4.90 from your refund amount whether you opt for one of our return bar locations or print a return label.
Outside US:
Once we have received your return, it can take 5-10 business days for us to process it before issuing a refund. Please remember that we don’t issue a refund for the shipping cost of your original package or your return package.
Exchange
US: Feel free to opt for our exchange option where you can easily select your item in a new size. As soon as you have sent us your old item/s, we will go ahead and send out your exchange order. Exchanges are free of charge, but will be limited to one exchange per customer. Please be aware that you are able to exchange only sizes, but not colors or one item on completely different item.
Outside US: We don’t offer direct exchanges for international customers. Please process your return through the link provided above and create a new order with the exchange items.
For more information on our refund policy, clickHERE
Download our app for an Extra 20% Off Everything! Use code: APPDEAL
Pets Size Guide
in
cm
Size
Body Length (In)
Chest Circ (In)
Neck Circ (In)
XS
10.5-12.5
17.5-19
11-13.5
S
12.5-14.5
19.5-21
13.5-15.5
M
15-17.5
23.5-25
15-17.5
L
18-20
27-29
17-20.5
XL
20.5-22.5
30.5-33
18.5-23.5
How to Measure:
Body Length: Measure from the base of the neck (where the collar sits) to the base of the tail.
Chest: Measure around the widest part of your pet’s chest, typically just behind the front legs.
Neck Circumference: Measure around your pet’s neck where a collar would naturally sit. Leave enough room to comfortably fit two fingers between the tape and your pet’s neck.
Size
Body Length (Cm)
Chest Circ (Cm)
Neck Circ (Cm)
XS
26.7–31.8
44.5–48.3
27.9–34.3
S
31.8–36.8
49.5–53.3
34.3–39.4
M
38.1–44.5
59.7–63.5
38.1–44.5
L
45.7–50.8
68.6–73.7
43.2–52.1
XL
52.1–57.2
77.5–83.8
47.0–59.7
How to Measure:
Body Length: Measure from the base of the neck (where the collar sits) to the base of the tail.
Chest: Measure around the widest part of your pet’s chest, typically just behind the front legs.
Neck Circumference: Measure around your pet’s neck where a collar would naturally sit. Leave enough room to comfortably fit two fingers between the tape and your pet’s neck.
