Securely pack items. If available, please use the original packaging.
Print a return note and place it inside your package.
Take your package to your local post office (AusPost/DHL/Royal Mail/Canada Post/etc), purchase the return label and send it back to the address provided on the return note.
Be sure to request a trackable return so we can keep track of your package.
Return must be submitted within 45 days from purchase date.
REFUND OPTIONS:
US:
We'll issue your refund to the original payment method, once your original items have been returned to us. Please allow 3 processing days for your refund to appear back in your account. We will deduct $4.90 from your refund amount whether you opt for one of our return bar locations or print a return label.
Outside US:
Once we have received your return, it can take 5-10 business days for us to process it before issuing a refund. Please remember that we don’t issue a refund for the shipping cost of your original package or your return package.
Exchange
US: Feel free to opt for our exchange option where you can easily select your item in a new size. As soon as you have sent us your old item/s, we will go ahead and send out your exchange order. Exchanges are free of charge, but will be limited to one exchange per customer. Please be aware that you are able to exchange only sizes, but not colors or one item on completely different item.
Outside US: We don’t offer direct exchanges for international customers. Please process your return through the link provided above and create a new order with the exchange items.
For more information on our refund policy, clickHERE
"This is so comfy and I love wearing it to keep me warm, but it is a bit big."
— Elana R. (5/5)
It was a bit bigger
"It was a bit bigger than other brands but other than that it was perfect!"
— Jessica R. (4/5)
Definitely oversized but cozy
"Definitely oversized but cozy"
— Leslie C. (5/5)
"absolutely love this!! runs a but big but overall an amazing and super cozy hoodie"
— kierra (4/5)
Jeg har ikke modtaget min
"Jeg har ikke modtaget min ordre . men i har hævet mine penge på min konto …den bluse skal være en julegave. 🤔😵💫"
— Anitta H. (5/5)
Love the quality but you
"Love the quality but you should include sizes like xs / xxs pleaaasse"
— Hala A. (5/5)
Love it! Very Comfy, I
"Love it! Very Comfy, I decided to get it in the light grey as well. . If you usually wear a medium get the XS/S it will fit just fine and still give a loose feel."
— Hannah R. (5/5)
"very oversized but still cute"
— Nevaeh (4/5)
Super cute and soft just
"Super cute and soft just wish it was more fitted at the bottom!"