We have 3 methods of shipping to choose from. Our US standard shipping takes 4-6 business days. If you need your items ASAP you can opt for our expedited shipping which should reach you in 3-4 business days or our rushed shipping option that will arrive in 2-3 business days.
Every country has a different shipping time. For more information please find our various shipping times here
We know just how much you style EDIKTS want your fits to arrive on time. Seconds after you place your order, it goes straight to our warehouse for processing so unfortunately, this means making changes to your order can often be difficult. If you contact our customer service team, with your order number and correct address, we can see where your order is, but we can not guarantee that your order will be cancelled or changed. If you need more asssitance, feel free to reach out to us at HELLO@EDIKTED.COM
As soon as your order ships, you’ll receive a shipping confirmation email with your tracking info so you can keep tabs on the delivery status.
You can find page to track your order here.
Depending on the courier, packages can sometimes be marked as delivered while in transit, so don't freak out! Please wait 3 business days and update our customer service team at HELLO@EDIKTED.COM if you didn't get the package
We are very sorry to hear that you've received a faulty or incorrect item.So we can rectify the issue ASAP, please shoot us a message at HELLO@EDIKTED.COM with the following info: Your name, Your order number, Product name and a picture of the fault / incorrect item.
Yes, based on the popularity of the item, some of our most loved pieces do come back in stock! We recommend you to sign up to our back in stock notification on the product page and we will let you know when they are available for purchasing.
Don't worry, we will always try to help out in the best way we can! Feel free to email us at HELLO@EDIKTED.COM and we will do our best to rectify the situation!
You can always return within 30 days from your purchase date. For more information click here
Yes! We accept both full price and sale items.
All returns are processed for the total price of the items after any discount codes, have been applied. If you have further questions, please reach out to us at HELLO@EDIKTED.COM
In order for your return to be processed as smoothly as possible, we do not recommend sending multiple orders back as one return. Each return should be created according to its corresponding order number to ensure a smooth return process.
Refunds are made once your return was approved. We are doing everything we can to have refunds processed within 7 business days.
We know that sometimes things don't work out the way we had planned, but that's why we allow returns up to 30 days from your purchase date, which gives you a bit of time to think. Items must be returned in its original condition to be eligible for a refund. If it has exceeded our 30 day return period, we no longer allow the return.
If you don't still have access to the original bag your clothes arrived in, no need to fuss over the packaging! Feel free to bring your clothes without any packaging to one of our nearest return bars. One of our returnista’s will pack your items for you, on the spot, and in a sustainable bag for an overall more environmentally friendly return.
We do not refund delivery charges on any orders.
For all US returns through our portal, we will deduct $4.9 from your refund amount whether you opt for one of our return bar locations or print a return label.
For all US exchanges through our portal, they are completely free of charge, but will be limited to one exchange per customer.
Your refund will be issued the moment we approve your return. Once your refund is issued, it can take up to 3 business days for the refund to appear back in your bank account. Once we issue the refund, we will notify you via email.
You can always exchange an item within 30 days from your purchase date.For more information on exchanges click here.
If you've chosen an exchange, your new order will be processed once your exchange has been approved. Once your new package has been processed, you'll be notified via email!
Unfortunately, it's not. Therefore it is super important for you to send your return back to us ASAP from the time you submit your return. Once your return has been approved, your new selections will be sent out. If the item/s chosen is no longer in stock, you will be refunded back to your original payment method.
Unfortunately, once the return has been selected, we can no longer change the method chosen.
Once we have received and approved your return, it can take 5-10 businesss days for us to process your return before issuing your refund.
We do not offer direct exchanges for international customers. For more information how to exchange click here
You can create your return label Here. International customers are required to cover their return postage with the post office directly.
Yes, Unfortunately we do not offer free return for International customers and you will be required to cover your return postage with the post office directly.
Don't worry, we will gladly price match your new item to reflect what you orignally paid. Please reach out to us at HELLO@EDIKTED.COM and we'll help out!
We cannot set items aside for exchanges. If your new selections are out of stock, we will go ahead and process a refund instead. Feel free to reach out to us at HELLO@EDIKTED.COM for more help!
Afterpay installments allow you to purchase your fave clothes at the touch of a button and pay them off in 4 easy, interest-free payments over a fortnightly period. This means you can wear it now and pay for it at your convenience!
Afterpay is a free service when you pay on time - there are no upfront fees charged or any interest incurred.
Yes, you must be over the age of 18 and hold a valid debit or credit card.
Simply shop online as you normally would. When you enter the payment page, choose Installments with Afterpay as your payment method.
No, using Afterpay will not affect the arrival time of your orders.
All you need to do is create an account by clicking on this link and entering your name, email, and password.It's totally free to join, and you will automatically receive emails with the hottest sales, cool promotions, and be the first to be notified of all our new drops!
Becoming An Edikted Beach House member, you'll receive points with every purchase giving you early access to sales, exclusive giveaways, anniversary discount codes, birthday surprises, drop notifications, and more. When leveling up to a higher tier, the benefits only get better! Check out the full list of ways to earn points & perks here.
You can track your rewards history by logging into your Edikted account and navigating to your reward dashboard. You will be able to see on your profile your current status.
IT’S TOTALLY FREE! YAY!
Here you'll find a table with the tally of points you will need to reach the next tier.
Once you enter a new tier, you will remain in that tier for 12 months. If you do not earn points to maintain your tier, you will be downgraded to the tier that matches your points earned within the last 12 months.
It’s pretty simple, 100 points = $10 dollar.Higher tiers will earn you more points at a quicker rate, but 100 points always = $10
You can redeem points on the checkout page before you complete the purchase, you can redeem from 100 points and up.
Yes, as you earn points when you spend, you will also lose points for every dollar refunded.
If you're having issues seeing your latest points on your account, please contact us at email@example.com, and we will sort it out for you.
If you would like to combine your points from multiple addresses, please contact our customer support team by emailing at firstname.lastname@example.org. We do not have the option to merge accounts, but our team will be happy to assist you in transferring all your points to your most active account. Please make sure you know the email address you frequently used to make purchases!
In order to redeem points, you can only checkout at the edikted checkout page.