We have 2 methods of shipping to choose from. Our US standard shipping takes 4-6 business days. If you need your items ASAP you can opt for our express shipping which should reach you in 2-3 business days.

Every country has a different shipping time. For more information please find our various shipping times

Seconds after you place your order, it goes straight to our warehouse for processing so unfortunately, this means making changes to your order can often be difficult. If you contact our customer service team, with your order number and correct address, we can see where your order is, but we cannot guarantee that your address will be changed. If you need more assistance, feel free to reach out to us at HELLO@EDIKTED.COM or via the contact us page on our website. 

For the US orders: during the first hour after the order has been placed, you can cancel it on your own. To do so, please log into your account, go to the "My orders" folder, where you will see a "Cancel" button. You will also receive an order cancellation email, which will confirm your order was indeed canceled.If an hour has passed after the order's been placed - please feel free to reach out to us at HELLO@EDIKTED.COM or via the contact us page on our website. Unfortunately, we cannot guarantee that your order will be canceled after it has begun processing.

For the international orders: please feel free to reach out to us at HELLO@EDIKTED.COM or via the contact us page on our website. Unfortunately, we cannot guarantee that your order will be canceled after it has begun processing.

Seconds after you place your order, it goes straight to our warehouse for processing, so this means making changes to your order can often be difficult. If you contact our customer service team with your order number, we can see where your order is and try to cancel it, so you would be able to repurchase correct items. Unfortunately, we cannot guarantee that your order will be canceled after it has begun processing. If you don't wish to cancel your order, you can process a return within 30 days from your purchase date.
Feel free to reach out to us at HELLO@EDIKTED.COM or via the contact us page on our website.

As soon as your order ships, you’ll receive a shipping confirmation email with your tracking info so you can keep tabs on the delivery status.

You can track your package here.

Depending on the courier, packages can sometimes be marked as delivered while in transit, so don't freak out! Please wait 3 business days and update our customer service team at HELLO@EDIKTED.COM if you didn't get the package

We are very sorry to hear that you've received a faulty or incorrect item.
So we can rectify the issue ASAP, please shoot us a message at HELLO@EDIKTED.COM with the following info: Your name, Your order number, Product name and a picture of the fault / incorrect item.

Yes, based on the popularity of the item, some of our most loved pieces do come back in stock! We recommend you to sign up to our back in stock notification on the product page and we will let you know when they are available for purchasing.

Don't worry, we will always try to help out in the best way we can! Feel free to email us at HELLO@EDIKTED.COM and we will do our best to rectify the situation!

You can always return within 30 days from your purchase date. For more information click here

Yes! We accept both full price and sale items.

Swimwear can only be returned if the hygiene seal has not been removed.

All returns are processed for the total price of the items after any discount codes, have been applied. If you have further questions, please reach out to us at HELLO@EDIKTED.COM

In order for your return to be processed as smoothly as possible, we do not recommend sending multiple orders back as one return. Each return should be created according to its corresponding order number to ensure a smooth return process.

Refunds are made once your return was approved. We are doing everything we can to have refunds processed within 7 business days.

We know that sometimes things don't work out the way we had planned, but that's why we allow returns up to 30 days from your purchase date, which gives you a bit of time to think. Items must be returned in its original condition to be eligible for a refund. If it has exceeded our 30 day return period, we no longer allow the return.

If you don't still have access to the original bag your clothes arrived in, no need to fuss over the packaging! Feel free to bring your clothes without any packaging to one of our nearest return bars. One of our returnista’s will pack your items for you, on the spot, and in a sustainable bag for an overall more environmentally friendly return.

We do not refund delivery charges on any orders.

For all US returns through our portal, we will deduct $4.9 from your refund amount whether you opt for one of our return bar locations or print a return label.

For all US exchanges through our portal, they are completely free of charge, but will be limited to one exchange per customer.

Your refund will be issued the moment we approve your return. Once your refund is issued, it can take up to 3 business days for the refund to appear back in your bank account. Once we issue the refund, we will notify you via email.

You can always exchange an item within 30 days from your purchase date. For more information on exchanges click here.

If you've chosen an exchange, your new order will be processed once your exchange has been approved. Once your new package has been processed, you'll be notified via email!

Unfortunately, it's not. Therefore it is super important for you to send your return back to us ASAP from the time you submit your return. Once your return has been approved, your new selections will be sent out. If the item/s chosen is no longer in stock, you will be refunded back to your original payment method.

Unfortunately, once the return has been selected, we can no longer change the method chosen.

You can always return within 30 days from your purchase date. For more information click here

Once we have received and approved your return, it can take 5-10 businesss days for us to process your return before issuing your refund.

We do not offer direct exchanges for international customers. For more information how to exchange click here

You can create your return label Here. International customers are required to cover their return postage with the post office directly.

Yes, Unfortunately we do not offer free return for International customers and you will be required to cover your return postage with the post office directly.

Don't worry, we will gladly price match your new item to reflect what you orignally paid. Please reach out to us at HELLO@EDIKTED.COM and we'll help out!

We cannot set items aside for exchanges. If your new selections are out of stock, we will go ahead and process a refund instead. Feel free to reach out to us at HELLO@EDIKTED.COM for more help!

Afterpay installments allow you to purchase your fave clothes at the touch of a button and pay them off in 4 easy, interest-free payments over a fortnightly period. This means you can wear it now and pay for it at your convenience!

Afterpay is a free service when you pay on time - there are no upfront fees charged or any interest incurred.

Yes, you must be over the age of 18 and hold a valid debit or credit card.

Simply shop online as you normally would. When you enter the payment page, choose Installments with Afterpay as your payment method.

No, using Afterpay will not affect the arrival time of your orders. 

• We are thrilled to offer all of our customers shipment protection, to fully protect your package in any case of loss/theft/damage during transit (the “Shipment Protection”). Shipment Protection will automatically be added to your shopping cart, but feel free to opt out, if you do not wish for the package protection.
• The cost of the Shipment Protection will be added to the total amount of your order on a checkout, and will be calculated based on our internal policies. 
• The cost of the Shipment Protection is not refundable, in the case when Shipping Protection was in fact applied on the order.

Please note that our Shipment Protection covers only cases stated above and or that meet our terms below. In any other case, feel free to contact us at hello@edikted.com and we will be happy to assist, as always.

• In any case where your package is lost/stolen/damaged in transit, you can simply file a claim, in accordance with the terms detailed below, in the following link: https://edikted.com/pages/file-a-claim
• This link can also be found at the footer of our website at any time.
• In order for a package to be eligible for protection, customers must comply with the below terms, and provide any information or required documentation stated by our team. Without the required cooperation, we can not offer package protection. Protection will not apply on any package with respect to which incorrect information was provided by the customer:

- name

- phone number

- email 

- delivery address provided by customer during the checkout process

Any package with respect to which incorrect information was provided, will not be deemed eligible for protection under the Shipment Protection program.

• For any eligible claim, i.e. a claim that meets all requirements for shipment protection, and as of the date all requested information and documents have been provided by customer to Edikted, we will handle the claim and offer you a full refund or a replacement (if relevant items are in stock) of the protected products (the “Protection Choices”), within 7 business days. Once you choose from the Protection Choices presented to you, we will process refund or shipment, and you should receive it in accordance with the then applicable shipment or refund schedule.
• Please note that items eligible for Shipment Protection, that are out of stock when handling any claim, we are only able to offer a refund.
• For any schedule or time frame listed below, please note that all delivery updates shall be the ones updated in the carrier’s tracking system (the “Tracking Update”).
• Please note that in the case that a customer paid via any payment installment service, and becomes eligible for a refund under our protection choices, will still be responsible to pay any remaining balance owed to the payment installment service provider.

The following will not be covered by our Shipment Protection Program

• Any delays in delivery, caused by any reason;
• Packages that were ordered while providing incorrect information (and in particular, incorrect email, phone, name or address);
• Packages that encountered any customs issue;
• Packages returned to Edikted due to any delivery issue;
• Package arrives with missing items (without any indication that the package has been tampered with);
• Packages with respect to which claims were not filed in accordance with the below terms;
• Packages with respect to which, the customer did not provide all required information or documentation, including but not limited to, photos, notarized incident statement, or any other piece of information or document required by our team in order to handle any claim. Please note that any delay in answering our requests or questions of more than 7 days, will also deny any possible Shipment Protection;
• Packages that had any other issue, that does not qualify the package as Lost, Stolen. Or Damaged during transit;

If you encountered any of the aforesaid issues, or for any other matter, please contact us athello@edikted.com.

Lost packages

• After 10 days has passed from the last Tracking Update, and no delivery or update has been made, we will consider to qualify the package as "Lost" and will assist with tracking it (if possible), replacing it or refunding it.
• Claim has to be filed after at least 10 days since the last Tracking Update, but not later than 30 days since such date.
• If you have received only a part of your order without any indication that the package has been tampered with, it will not be classified as "Lost". If you are experiencing this issue, please contact us at hello@edikted.com.
• If a claim is filed after more than 30 days after the last Tracking Update, the package will not be categorized as "Lost".

Stolen packages

• After 2 days have passed from the last Tracking Update, that determines that your package has been "Delivered", without you actually receiving it, we consider this to be a case of a “Stolen Package”. 
• During this 2-day period, we kindly request that you will check with neighbors and household members if they received the package by mistake. Most lost packages are misplaced or received by someone nearby, so please allow this 2-day period to ensure that the package was not misdelivered or easily found in the vicinity. 
• Stolen Packages claims MUST be filed after the aforesaid 2-day period and within 14 days from the listed “Delivery Date”. Claims that will be filed not following that time frame, will not be eligible for Shipment Protection.

Items Damaged During Transit

• If your package is damaged during transportation, please file a claim within 30 days of the delivery date. Make sure to take a photo of both the damaged package and the damaged item, so you could provide it as a proof.  
• In order to make items as eligible for protection as “Damaged”, the claim must be supported with photos of the claimed damage and a written explanation as to the damage and the cause for such damage (to the best of your knowledge). Our team may request for some additional information or documentation, to help us handle your claim as soon as practicable.
• An item that has been classified as damaged, will not have to be returned to Edikted, in order to qualify for Shipment Protection.

An item will be considered Damaged and as such eligible for Shipment Protection, only if the item becomes visibly damaged during transit (e.g. wet or crushed). If the item is damaged or suffering from any quality control issue, but the damage does not seem to happen during transit (i.e. torn zipper,missing button, etc.), at the discretion of our team, this item will not be deemed as “Damaged” and covered by the Shipment Protection. For such cases - please reach out to hello@edikted.com directly.

Return/ Exchange:

- Customers can return online-purchased items to our store within 30 days from their purchase date. 

- Customers can return in-store purchased items to our store within 30 days of their purchase date. 

- Customers can return in-store purchases to any of our retail locations.

- Customers can exchange online-purchased and in-store purchased items to our stores within 30 days from the purchase date. Simply bring in the items you wish to return, and a staff member in the store will process a refund back to the original payment method used upon purchase. Any desired items can then be purchased afterward.

General policies:

- We accept any unworn, unwashed, unaltered, or unused merchandise in a sellable condition as long as a receipt of the order is provided.

Yes, customers can return faulty items purchased online, in store, and exchange for another item or the same one if they are in stock within 30 days from the original purchase date.

Yes, you can! Gift cards purchased on our website can be used in-store too! Just bring your gift card code along, and you're all set to shop in person.

In-store pick up will not be available for the customers who purchased online.

Customers will not be able to see in store purchases on their online account.

We’d love to hear about your experience at our store! Feel free to reach out to us at hello@edikted.com and our customer support will be happy to help.

Please find available positions for our retail store here