Securely pack items. If available, please use the original packaging.
Print a return note and place it inside your package.
Take your package to your local post office (AusPost/DHL/Royal Mail/Canada Post/etc), purchase the return label and send it back to the address provided on the return note.
Be sure to request a trackable return so we can keep track of your package.
Return must be submitted within 45 days from purchase date.
REFUND OPTIONS:
US:
We'll issue your refund to the original payment method, once your original items have been returned to us. Please allow 3 processing days for your refund to appear back in your account. We will deduct $4.90 from your refund amount whether you opt for one of our return bar locations or print a return label.
Outside US:
Once we have received your return, it can take 5-10 business days for us to process it before issuing a refund. Please remember that we don’t issue a refund for the shipping cost of your original package or your return package.
Exchange
US: Feel free to opt for our exchange option where you can easily select your item in a new size. As soon as you have sent us your old item/s, we will go ahead and send out your exchange order. Exchanges are free of charge, but will be limited to one exchange per customer. Please be aware that you are able to exchange only sizes, but not colors or one item on completely different item.
Outside US: We don’t offer direct exchanges for international customers. Please process your return through the link provided above and create a new order with the exchange items.
For more information on our refund policy, clickHERE
"This jacket is fantastic! The only reasons I gave 4 stars instead of 5 is because the shearling inside the jacket seems to cling to some of the shirts you wear under it. My black shirt had cream colored furry shearling all over it after taking the jacket off, the white bodysuit I wore under it next didn't seem to have the same issue though. The jacket is soft and warm without being overly warm. The only other issue I had was that it seems a little bulky on me. I'm 5 ft and like a 1/4 of an inch and about 133-137lbs, I may have been able to get a small but i was worried it would be too tight in the chest area, plus I never wear smalls anymore! Other than that the jacket is great and stylish with jeans and leggings."
— Heather S. (4/5)
LOVE
"My fav jacket it’s so warm!!"
— Sasha B. (5/5)
True to size and amazing
"True to size and amazing fit! Can wait to use it"